Refund and Returns Policy

Retro Games – Refund & Returns Policy

Last updated: 01/04/2026

At Retro Games, we specialize in video games and consoles, including both modern and retro systems. We aim to provide high-quality products and a fair, transparent returns process. Please read this policy carefully before making a purchase. Refund and Returns Policy of Retro Games.

1. Overview

This Refund & Returns Policy applies to all purchases made from Retro Games, whether in-store or online. By completing a purchase, you agree to the terms outlined below.

We distinguish between:

  • New products (factory sealed)
  • Pre-owned / refurbished products (used, tested, and verified)

2. Change of Mind Returns

We understand that sometimes you may change your mind.

Eligibility:

You may return an item within 14 days of purchase if:

  • The item is unused and in its original condition
  • All packaging, manuals, accessories, and seals are intact
  • You provide proof of purchase (receipt or order confirmation)

Important Notes:

  • Opened new games (disc or cartridge) are not eligible for return unless faulty
  • Digital products, codes, or downloads are non-refundable
  • Pre-owned items may be returned only if they remain in the same condition as sold

Refund Method:

  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error

3. Faulty or Defective Items

If a product is faulty, damaged, or not functioning as expected, we will make it right.

Timeframes:

  • Within 30 days of purchase:
    You are entitled to a full refund, replacement, or repair
  • After 30 days (up to 6 months):
    We will offer a repair or replacement where possible
    If this is not feasible, a partial or full refund may be issued

Conditions:

  • The fault must not be due to misuse, accidental damage, or unauthorized repairs
  • We may test the item to verify the issue before issuing a refund

4. Pre-Owned & Retro Items

Retro Games specializes in pre-owned and vintage gaming products. Due to the nature of these items:

  • Cosmetic wear (minor scratches, discoloration, etc.) is not considered a fault
  • All items are tested before sale to ensure functionality
  • Any major defects will be clearly disclosed in product descriptions

Returns for retro items are accepted only if:

  • The item is not as described, or
  • It develops a verified fault within the return window

5. Consoles & Hardware

For consoles, controllers, and accessories:

Returns Accepted If:

  • The item is faulty or defective
  • The wrong item was supplied
  • The item is significantly not as described

Not Accepted If:

  • The console has been modified, opened, or tampered with
  • Damage is caused by improper use (e.g., power surges, liquid damage)

We recommend retaining original packaging for at least 30 days.

6. How to Initiate a Return

To start a return:

  1. Contact us at: Retrogames928@Gmail.com
  2. Provide:
    • Your order number
    • Description of the issue
    • Photos/videos (if applicable)
  3. Wait for return authorization before sending the item back

Returns sent without prior approval may not be accepted.

7. Return Shipping

  • Customers are responsible for return shipping costs unless:
    • The item is faulty
    • The wrong item was sent
  • We recommend using a tracked shipping service
  • Retro Games is not responsible for lost or damaged return shipments

8. Inspection & Processing

Once we receive your return:

  • Items will be inspected within 3–5 business days
  • You will be notified of approval or rejection

If approved:

  • Refunds are processed within 5–10 business days

9. Non-Returnable Items

The following items cannot be returned:

  • Digital downloads or activation codes
  • Gift cards
  • Opened new games (unless faulty)
  • Items marked as Final Sale

10. Exchanges

We offer exchanges for:

  • Faulty items
  • Incorrect items sent

Exchanges for different products (change of mind) are subject to stock availability and approval.

11. Warranty (Optional Section)

Some products may include a limited warranty. Details will be provided at the time of purchase. This warranty does not cover:

  • Accidental damage
  • Wear and tear
  • Unauthorized repairs or modifications

12. Your Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. You are entitled to remedies if goods are not as described, fit for purpose, or of satisfactory quality.

13. Contact Us

If you have any questions about this policy, please contact:

Retro Games
Email: Retrogames928@Gmail.com
Phone: 085 827 5700
Address: Ballaghaderreen, Co. Roscommon

We appreciate your business and aim to make every purchase at Retro Games a great experience.